+351 249 841 929

export@globalstoneshop.co.uk

Home > About > FAQ´s

FAQ´s

Where is your company located?
Our company is based in Portugal, where we have our main office. We are not based on the UK, we only supply directly from our factories directly to the UK.

 

Where are your factories located?
We have two factories located in Portugal, three in Spain, one in Italy and one in Germany.

 

Do you have a showroom that i can visit?
No, we do not have a showroom. In order to reduce costs, most of the information is available on our online catalogue or is provided by email or telephone. If you are interested, you are mostly welcomed to visit any of our factories located in the countries above.

 

How can i get some samples to check the stone?
We can organize samples to be sent by mail. We do not charge any cost for preparing the sample, but the transport is the client´s responsibility.

 

Which are your payment methods?
We accept payments by bank transfer, paypal or cheques. Please note that the complete payment should be done when confirming the order.

 

How can i contact Globalstoneshop?
You can contact us directly on our online catalogue (through the Contact page or by doing a Check-out), by email on sales@globalstoneshop.co.uk, by telephone on +351 96 78 14 650 or by skype on guzto.com

 

 How can i get an offer from you?
It is simple, all you have to do is to be in touch with us with your natural stone requirements. We will analyse your project needs and will contact you shortly with an offer (with or without transport included).

 

How can i formalize my order?
After we have given you our final offer, you only have to send us an email with the confirmation of the order and make the payment. We will immediately start production and organize transport to the UK.

 

Which products do you supply?
In addition to natural stone tiles, we supply pretty much any kind of finished products. We normally supply steps, skirtings, wall coverings, thick stone for garden decoration, benches, detailed masonry, fireplaces, countertops, basins, shower trays and much more.

 

Do you do custom projects?
Yes. We supply all kinds of finished products in natural stone, from the standard-sized tiles to the complex custom made project.

 

Do the prices displayed on the catalogue include VAT?
No, all the prices do not include VAT. But because we sell directly from the source (as an export operation), there are two possibilities:
1. if you do the purchase through a registered company on the UK, we do not add the VAT. There is a VAT exemption for all exports to companies.
2. if you do the purchase on your name, we have to add a VAT of 23%.

 

Do you organize delivery?
Yes. However, the cost of delivery is not included on the prices displayed on our catalogue. For delivery, we will need to check your complete address, number and weight of the natural stone crates, and get a quotation with our partner transport company.

 

How long does the delivery takes?
From the moment the natural stone products are ready, the door-to-door delivery takes 3 to 5 days.

 

What happens if the products arrive damaged?
If the products arrive damaged, we will ask you to make some pictures of the damage and send us by email. We will analyse the damage and deal with the problem accordingly. We can guarantee that the products leave our factories on perfect conditions, but occasionally there are problems during transportation. This can be dealt with much easier if we have photographic evidence of the damage.

 

Are there variations on the natural stone tiles?
There might be some variations on the tiles. Marble, limestone, granite are all natural products that have variations in terms of colour, grain, vein, etc. What we guarantee is that all the natural stone tiles we supply are the most uniform possible.

 

Do you install natural stones?
No, we are exclusively focussed on the production, supply and delivery of natural stones.

 

Can i get some recommendations about stone installation and maintenance?
Sure. All you have to do is to contact us with your questions. Our technical team will be pleased to give you all the necessary information for better installing and maintening the natural stone.

 

I am trying to find a stone that does not show on your catalogue. Can you find it for me?
Absolutely. Our compromise with all our clients is to make sure they get what they are looking for in terms of natural stone supply. If you are looking for another stone that is not on our catalogue, we can search for it.

 
We use cookies to ensure that we give you the best experience on our website. If you continue, we will assume that you agree to our cookies policy. Find out more.